One accountable partner, from user feedback to multi-site maintenance
Multinational corporation
>10
projects completed
>15
vendors across projects
3
disciplines owned end to end
Live
maintenance and lifecycle support
The Challenge
The client's products worked, but they needed to be easier to use and easier to deploy in the field. Fixing that meant more than a redesign.
It needed a partner who understood the users, the operational workflow on site, and what it takes to keep hardware running for years.
What we did
Turned user feedback and operational problems into design briefs, from mounting systems to larger user-centred improvements
Designed, engineered and tested each change with real users
Manufactured and assembled the hardware
Installed it across multiple sites and took on ongoing maintenance
The outcome
Better user adoption in the field, deployment across multiple sites, and fewer maintenance requirements. New product variants opened new commercial opportunities, and over several projects mēkā became the client's design, engineering and deployment partner.
Services rendered
Industrial design · Mechanical design · Assembly · Manufacturing · Installation · Maintenance & lifecycle support